DELIVERY & RETURNS
Returns
We kindly remind our clients that returns are only accepted for full-priced online purchases that have not been tried on or are found to be faulty.
Items purchased at Gabriela Rose events are not eligible for refunds or returns; however, they may be exchanged or credited at our discretion.
Please note that all made-to-measure and bespoke garments are non-refundable. Alterations are included to ensure the intended fit and finish; once a garment meets the agreed design and measurements, the order is considered complete.
If you wish to return an online purchase, please send it to the address below.
A full refund will be issued for items returned within 7 days of receipt, or an exchange within 14 days.
Kindly note that, due to increased postage costs, a secondary postage charge will apply for exchanges or returns requiring reshipment.
Return Address:
Gabriela Rose
1B Thane Works
London, N7 7NU
UK Deliveries
All GR designs are designed and made in London. Please allow 5-7 days for delivery, unless you select our special next-day delivery option.
For UK orders, we charge a flat rate of £15 via Royal Mail Special Delivery Service for orders below £500.
